{"id":362540,"date":"2026-09-30T08:01:19","date_gmt":"2026-09-30T08:01:19","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/contact-center-for-woocommerce\/"},"modified":"2026-09-30T08:00:55","modified_gmt":"2026-09-30T08:00:55","slug":"contact-center-for-woocommerce","status":"publish","type":"plugin","link":"https:\/\/bho.wordpress.org\/plugins\/contact-center-for-woocommerce\/","author":23511450,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"0.6.6","stable_tag":"0.6.6","tested":"7.1.2","requires":"6.5","requires_php":"7.4","requires_plugins":null,"header_name":"Contact Center for WooCommerce","header_author":"DIDWW","header_description":"Sync your WooCommerce store with Contact Center for SMS, WhatsApp, and Email automation.","assets_banners_color":"424b59","last_updated":"2026-09-30 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contact.center dashboard with the WooCommerce store connection.","2":"Contacts synced from your store, with SMS, Email and WhatsApp consent per contact.","3":"The Flow Builder for automated SMS, Email and WhatsApp journeys.","4":"Broadcast statistics: delivery, open, click-through and opt-out rates.","5":"The drag-and-drop email template editor.","6":"Registering a branded SMS Sender ID."}},"plugin_section":[],"plugin_tags":[282,264,455,711,286],"plugin_category":[41,42,45],"plugin_contributors":[283599,283600],"plugin_business_model":[],"class_list":["post-362540","plugin","type-plugin","status-publish","hentry","plugin_tags-ecommerce","plugin_tags-email-marketing","plugin_tags-newsletter","plugin_tags-sms","plugin_tags-woocommerce","plugin_category-communication","plugin_category-contact-forms","plugin_category-ecommerce","plugin_contributors-limeone","plugin_contributors-mariusliu","plugin_committers-mariusliu"],"banners":{"banner":"https:\/\/ps.w.org\/contact-center-for-woocommerce\/assets\/banner-772x250.png?rev=3720606","banner_2x":"https:\/\/ps.w.org\/contact-center-for-woocommerce\/assets\/banner-1544x500.png?rev=3720606","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":"https:\/\/ps.w.org\/contact-center-for-woocommerce\/assets\/icon.svg?rev=3720606","icon":"https:\/\/ps.w.org\/contact-center-for-woocommerce\/assets\/icon.svg?rev=3720606","icon_2x":false,"generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/contact-center-for-woocommerce\/assets\/screenshot-1.png?rev=3720606","caption":"The contact.center dashboard with the WooCommerce store connection."},{"src":"https:\/\/ps.w.org\/contact-center-for-woocommerce\/assets\/screenshot-2.png?rev=3720606","caption":"Contacts synced from your store, with SMS, Email and WhatsApp consent per contact."},{"src":"https:\/\/ps.w.org\/contact-center-for-woocommerce\/assets\/screenshot-3.png?rev=3720606","caption":"The Flow Builder for automated SMS, Email and WhatsApp journeys."},{"src":"https:\/\/ps.w.org\/contact-center-for-woocommerce\/assets\/screenshot-4.png?rev=3720606","caption":"Broadcast statistics: delivery, open, click-through and opt-out rates."},{"src":"https:\/\/ps.w.org\/contact-center-for-woocommerce\/assets\/screenshot-5.png?rev=3720606","caption":"The drag-and-drop email template editor."},{"src":"https:\/\/ps.w.org\/contact-center-for-woocommerce\/assets\/screenshot-6.png?rev=3720606","caption":"Registering a branded SMS Sender ID."}],"raw_content":"<!--section=description-->\n<p>Turn every abandoned cart, new order, and shipping update into an automated\nEmail, SMS, or WhatsApp message \u2014 without leaving WooCommerce.<\/p>\n\n<p>contact.center\u2122 is a unified marketing platform for Email, SMS, and WhatsApp.\nThis plugin connects your store to it, keeping your contact.center\u2122 workspace\nin sync with live store activity and collecting the checkout consent that\ndecides who can be contacted.<\/p>\n\n<p>Campaigns are built and sent from your contact.center\u2122 workspace \u2014 this plugin\nhandles the connection, the data sync, and the consent collection that makes\nit all possible.<\/p>\n\n<h4>What it syncs<\/h4>\n\n<p>Once the store is connected, the plugin forwards store activity to your\ncontact.center\u2122 workspace as it happens, so your automations always work from\ncurrent data:<\/p>\n\n<ul>\n<li><strong>Customers<\/strong> \u2014 new, changed and deleted customers are mirrored as contacts.<\/li>\n<li><strong>Orders<\/strong> \u2014 new, updated and refunded orders, in the same shape the WooCommerce REST API uses.<\/li>\n<li><strong>Products<\/strong> \u2014 product and variation changes, stock changes and deletions, so campaigns can reference your live catalogue.<\/li>\n<li><strong>Carts<\/strong> \u2014 a snapshot of the shopper's cart when they add, remove or re-quantify an item, which is what an abandoned-cart automation runs on.<\/li>\n<li><strong>Storefront activity<\/strong> \u2014 product page views and shopping cart activity, collected in the visitor's browser.<\/li>\n<\/ul>\n\n<p>Syncing happens quietly in the background \u2014 your checkout never waits on it.<\/p>\n\n<h4>Marketing consent at checkout<\/h4>\n\n<p>The plugin adds opt-in checkboxes to your checkout \u2014 one for email, one for\nphone (SMS\/WhatsApp) \u2014 and keeps the answer with the order, whichever checkout\nyour store runs.<\/p>\n\n<p>You control, per channel, whether the checkbox is shown, what it says, and\n(email only) whether it starts ticked. The phone opt-in is never pre-ticked:\nan unwanted message to a phone number costs the shopper more than one to a\nmailbox.<\/p>\n\n<h4>Getting started<\/h4>\n\n<p>You need a contact.center\u2122 account. You can create one at\n<a href=\"https:\/\/contact.center?utm_source=wordpress-org&amp;utm_medium=referral&amp;utm_campaign=wc-plugin-listing\">contact.center\u2122<\/a>. Connecting the store is a single\nbutton in the plugin's admin screen; see Installation below.<\/p>\n\n<h3>External services<\/h3>\n\n<p>This plugin connects your store to contact.center\u2122, a service operated by\nDIDWW Ireland Limited, and does nothing until you connect it.<\/p>\n\n<p>Once connected, your store keeps the workspace up to date: customers, orders,\nproducts and carts travel to contact.center\u2122 as they change, so a campaign\nalways speaks to the right person about the right purchase. That includes what\nyour customers gave the store \u2014 their name, email address, phone number,\naddress and what they bought.<\/p>\n\n<p>Switch on the browser channel and your storefront also tells contact.center\u2122\nwhich products a shopper views and what they put in the cart, recognising them\nby the email address they have already given you, so you can follow up on the\nproducts someone actually looked at.<\/p>\n\n<p>See the contact.center\u2122 <a href=\"https:\/\/contact.center\/terms\/?utm_source=wordpress-org&amp;utm_medium=referral&amp;utm_campaign=wc-plugin-listing\">Terms of Service<\/a>\nand <a href=\"https:\/\/contact.center\/privacy\/?utm_source=wordpress-org&amp;utm_medium=referral&amp;utm_campaign=wc-plugin-listing\">Privacy Policy<\/a>. You remain the data\ncontroller for this transfer, so describe it in your own privacy policy.<\/p>\n\n<h3>Source Code<\/h3>\n\n<p>This plugin ships with its complete, human-readable source.<\/p>\n\n<p>The only compiled assets are the WooCommerce Checkout block bundles in the\nfolder <code>build\/checkout-consent\/<\/code>. Their sources are included in the plugin\nunder <code>src\/checkout-consent\/<\/code>, together with the build configuration\n(<code>webpack.config.js<\/code> and <code>package.json<\/code>).<\/p>\n\n<p>To rebuild them from the shipped sources:<\/p>\n\n<pre><code>npm install\nnpm run build\n<\/code><\/pre>\n\n<p>The build uses <a href=\"https:\/\/www.npmjs.com\/package\/@wordpress\/scripts\">@wordpress\/scripts<\/a>\n(webpack). No other file in the plugin is minified, compiled or obfuscated.<\/p>\n\n<!--section=installation-->\n<p>You need WooCommerce installed and active \u2014 this plugin will not activate\nwithout it.<\/p>\n\n<ol>\n<li>Create your contact.center\u2122 account <a href=\"https:\/\/my.contact.center\/signup?utm_source=wordpress-org&amp;utm_medium=referral&amp;utm_campaign=wc-plugin-listing\">here<\/a>.\nEnjoy all features on our Free Plan.<\/li>\n<li>Download the contact.center\u2122 plugin, or install it through\n<strong>Plugins &gt; Add New<\/strong>.<\/li>\n<li>Activate it through the <strong>Plugins<\/strong> screen.<\/li>\n<li>Open <strong>WooCommerce &gt; contact.center<\/strong> and press <strong>Connect your account<\/strong>.\nYou will be taken to contact.center\u2122 to authorise the store and sent back\nwhen it is done.<\/li>\n<li>On the same screen, choose which consent checkboxes appear at your checkout\nand what they say.<\/li>\n<\/ol>\n\n<p>To stop the sync, press <strong>Disconnect<\/strong> on that screen. The stored connection is\ndeleted, anything still queued is cancelled, and no further events are sent.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id=\"what%20is%20contact.center%E2%84%A2%3F\"><h3>What is contact.center\u2122?<\/h3><\/dt>\n<dd><p>A marketing platform that runs Email, SMS and WhatsApp campaigns from one\nplace. This plugin is the connector: it keeps your workspace in sync with the\nstore and collects the consent that decides who may be contacted. Campaigns\nthemselves are built and sent in contact.center\u2122.<\/p><\/dd>\n<dt id=\"do%20i%20need%20a%20contact.center%E2%84%A2%20account%3F\"><h3>Do I need a contact.center\u2122 account?<\/h3><\/dt>\n<dd><p>Yes. The plugin is a connector; without an account there is nothing for it to\nconnect to. Sign up at <a href=\"https:\/\/contact.center?utm_source=wordpress-org&amp;utm_medium=referral&amp;utm_campaign=wc-plugin-listing\">contact.center\u2122<\/a>.<\/p><\/dd>\n<dt id=\"what%20about%20gdpr%3F\"><h3>What about GDPR?<\/h3><\/dt>\n<dd><p>The plugin asks your shoppers for consent at checkout and keeps their answer\nwith the order, so you can show what each customer agreed to. What leaves your\nstore, and where it goes, is listed in the External services section above. You\nremain the data controller for that transfer, so describe it in your own\nprivacy policy.<\/p><\/dd>\n<dt id=\"what%20happens%20when%20i%20uninstall%20the%20plugin%3F\"><h3>What happens when I uninstall the plugin?<\/h3><\/dt>\n<dd><p>Uninstalling deletes the stored connection and the plugin's options, and\ncancels any deliveries still queued. No further events are sent.<\/p>\n\n<p>The consent recorded on your orders is left alone: it is a record of what your\ncustomer agreed to, and deleting it would erase that record.<\/p><\/dd>\n<dt id=\"where%20can%20i%20find%20contact.center%E2%84%A2%20terms%3F\"><h3>Where can I find contact.center\u2122 Terms?<\/h3><\/dt>\n<dd><p>Read the contact.center\u2122 <a href=\"https:\/\/contact.center\/terms\/?utm_source=wordpress-org&amp;utm_medium=referral&amp;utm_campaign=wc-plugin-listing\">Terms of Service<\/a> and\n<a href=\"https:\/\/contact.center\/privacy\/?utm_source=wordpress-org&amp;utm_medium=referral&amp;utm_campaign=wc-plugin-listing\">Privacy Policy<\/a>.<\/p><\/dd>\n<dt id=\"how%20do%20i%20get%20support%3F\"><h3>How do I get support?<\/h3><\/dt>\n<dd><p>Email support@contact.center, or ask in the plugin's support forum on\nWordPress.org.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>0.6.6<\/h4>\n\n<ul>\n<li>The plugin now reports its version to Contact Center when a store connects.<\/li>\n<\/ul>\n\n<h4>0.6.5<\/h4>\n\n<ul>\n<li>Refreshed listing text, screenshots and plugin icon.<\/li>\n<\/ul>\n\n<h4>0.6.4<\/h4>\n\n<ul>\n<li>Plugin header cleanup for the WordPress.org plugin directory.<\/li>\n<\/ul>\n\n<h4>0.6.3<\/h4>\n\n<ul>\n<li>Cart recovery links are now signed.<\/li>\n<\/ul>\n\n<h4>0.6.1<\/h4>\n\n<ul>\n<li>Declared compatibility with WordPress 7.1.<\/li>\n<li>Fixed the plugin text domain so translations load correctly.<\/li>\n<\/ul>\n\n<h4>0.6.0<\/h4>\n\n<ul>\n<li>Added a marketing consent opt-in at checkout.<\/li>\n<li>Added storefront activity: product views and shopping cart events.<\/li>\n<\/ul>\n\n<h4>0.5.0<\/h4>\n\n<ul>\n<li>Order events are now synced to your Contact Center, and event payloads match the WooCommerce REST API format.<\/li>\n<\/ul>\n\n<h4>0.4.0<\/h4>\n\n<ul>\n<li>The plugin now reacts when an integration is removed on the Contact Center side<\/li>\n<\/ul>\n\n<h4>0.3.0<\/h4>\n\n<ul>\n<li>Added product events processing: product create, update, and delete events are now synced to your Contact Center.<\/li>\n<\/ul>\n\n<h4>0.2.0<\/h4>\n\n<ul>\n<li>Added contact events processing: customer create, update, and delete events are now synced to your Contact Center contacts.<\/li>\n<\/ul>\n\n<h4>0.0.1<\/h4>\n\n<ul>\n<li>Initial plugin scaffold.<\/li>\n<\/ul>","raw_excerpt":"Automate Email, SMS, and WhatsApp campaigns from store activity with contact.center\u2122.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/362540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=362540"}],"author":[{"embeddable":true,"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/mariusliu"}],"wp:attachment":[{"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=362540"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=362540"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=362540"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=362540"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=362540"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/bho.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=362540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}